ATECO 82.20.00—Activities of call centres

Where 82.20.00 sits

1. O Administrative and Support Service Activities
2. 82 Office administrative, office support and other business support activities
3. 82.2 Activities of call centres
4. 82.20 Activities of call centres
5. 82.20.0 Activities of call centres
6. 82.20.00 Activities of call centres

What 82.20.00 includes

• Inbound call centres, including answering calls from clients by using human operators, automatic call distribution, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or address customer complaints
• Outbound call centres using similar methods to market goods or services to potential customers; conducting telephone interviews for market and opinion research surveys on a contract or fee basis
• Web contact centres
• Centres dealing with customer requests for assistance or addressing customer complaints through other communication channels

82.20.00 in other systems