WZ 82.20.0—Activities of call centres

Where 82.20.0 sits

1. O Administrative and support service activities
2. 82 Office administrative, office support and other business support activities
3. 82.2 Activities of call centres
4. 82.20 Activities of call centres
5. 82.20.0 Activities of call centres

What 82.20.0 includes

• Inbound call centers, including employee call answering, automated call distribution, integrated computer/telephone systems, interactive voice response systems, or similar methods for taking orders, providing product information, and handling customer inquiries and complaints;
• Outbound call centers that use similar methods to market goods or services to potential customers and conduct telephone interviews for market and opinion research;
• Internet-based contact centers
• Centers that deal with customer inquiries or customer complaints via other communication channels

What 82.20.0 excludes

• Activities of electricity and natural gas brokers, see 35.40.0
• Brokerage activities for specialized construction activities, see 43.60.0
• Brokerage activities for retail trade, see group 47.9
• Brokerage activities for transport, see group 52.3
• Brokerage activities for postal, courier and express services, see 53.30.0
• Brokerage activities for accommodation services, see
• 55.40.0 - Brokerage activities for food service establishments, see 56.40.0
• Brokerage activities for publishing computer game software, see 58.21.0
• Brokerage activities for publishing software and for software downloads, see 58.29.0
• Brokerage activities for telecommunications, see 61.20.0
• Brokerage activities for financial and insurance services, see section L (e.g. for activities of insurance brokers, - Brokers and agencies (Class 66.22)
• Real estate brokerage activities, see 68.31
• Advertising campaigns, see 73.11.0
• Market and opinion research and its statistical analysis, see 73.20.0
• Patent brokerage activities (patent marketing), see 74.91
• Leasing and rental of tangible and non-financial intangible assets, see Group 77.5
• Travel agency activities, see 79.11.0
• Business services (excluding financial services), see 82.40
• Education services, see 85.61.0
• Medical, dental and other health services, see 86.97.0
• Residential care services, see 87.91.0
• Intermediary activities for the repair and maintenance of data processing equipment, consumer goods and motor vehicles, see 95.40.0
• Intermediary activities for predominantly personal services, see 96.40.0

82.20.0 in other systems