SBI 82.20.0—Activities of call centres

Where 82.20.0 sits

1. O Administrative and support service activities
2. 82 Office administrative, office support and other business support activities
3. 82.2 Activities of call centres
4. 82.20 Activities of call centres
5. 82.20.0 Activities of call centres

What 82.20.0 includes

• The activities of: • call centres for inbound telephone calls, including answering customer calls by human operators, automated call distribution systems, computer-telephone integration, interactive voice response systems or similar methods to receive orders, provide product information and handle customer support requests or complaints • call centres for outbound telephone calls that draw the attention of potential buyers to goods or services using similar methods, by conducting telephone interviews for market and opinion research, on a contract basis or for a fixed fee • web-based contact centres
• The activities of: • centres that handle customer support requests or complaints via other communication channels

What 82.20.0 excludes

• Services provided by brokers and intermediaries in the electricity and natural gas sector, see 35400
• Mediation services for specialized construction activities, see 43600
• Mediation activities in connection with the retail trade, see 479
• Mediation activities in connection with transport, see 523
• Mediation activities in connection with postal and courier services, see 53300
• Mediation activities in connection with temporary accommodation, see 55400
• Mediation activities in connection with food and beverage establishments, see 56400
• Mediation activities for the publishing of software for computer games, see 58210
• Mediation activities for the publishing and downloading of software, see 58290
• Mediation activities for telecommunications, see 61200
• Mediation of financial activities and insurance, see section L (e.g. subclass 66220 for activities of insurance agents, brokers and insurance intermediaries)
• Mediation in the trade, lease or rental of real estate, see 68310
• Market and opinion research and the statistical analysis thereof, see 73200
• Mediation (marketing) in patents, see 74910
• Mediation in connection with the rental and leasing of tangible goods and non-financial intangible assets, see 775
• Activities of travel agencies, see 79110
• Mediation activities in connection with business services (excluding financial mediation), n.e.c. , see 82400
• Mediation in the field of academic support and study guidance, see 85610
• Mediation activities in connection with medical, dental and other services related to human health, see 86970
• Mediation activities in connection with residential care, see 87910
• Mediation activities in connection with the repair and maintenance of computers, consumer goods, motor vehicles and motorcycles, see 95400
• Mediation activities in the field of personal services, see 96400

82.20.0 in other systems