CNAE Brazil 8220-2/00—Telemarketing activities

Where 8220-2/00 sits

1. N Administrative activities and complementary services
2. 82 Office services, administrative support and other services provided mainly to businesses
3. 82.2 Telephone service activities
4. 82.20-2 Telemarketing activities
5. 8220-2/00 Telemarketing activities

What 8220-2/00 includes

• Call center activities and call answering with human operators and automatic call distribution
• Activities based on telephone-computer integration systems
• Interactive voice response systems or similar methods for receiving orders and providing product information
• Telephone customer service or handling complaints
• Telephone call centers that use methods to sell or promote goods and services to potential customers (telemarketing)
• Telephone call centers for conducting market research and public opinion polls and similar activities

What 8220-2/00 excludes

• Pager communication services (6120-5/99)

8220-2/00 in other systems