NICClass
NIC 8220—Activities of call centres
Class · National Industrial Classification (2025)
Where 8220 sits
- O Administrative and support service activities
- 82 Of ice administrative, of ice support and other business support activities
- 822 Activities of call centres
- 8220 Activities of call centres
Contains 1 narrower code
What 8220 includes
- For details on Industry Class 8220, refer to the industry descriptions under its subcategories
What 8220 excludes
- Market research and public opinion polling and statistical analysis thereof, see 7320
- Activities of brokers and agents for electric power and natural gas, see 354
- Intermediation service activities for specialised construction services, see 4340
- Intermediation service activities for retail sale, see 4790
- Intermediation service activities for transportation, see 5231, 5232
- Intermediation service activities for postal and courier activities, see 5330
- Intermediation service activities for accommodation, see 5540
- Intermediation service activities for food and beverage services activities, see 5640
- Intermediation service activities for telecommunications activities, see 6120
- Financial and insurance intermediation service activities, see section L (e.g., 6622 activities of insurance agents
- Intermediation service activities for real estate activities, see 6821
- Patent brokering (marketing) service activities, see 7491
- Intermediation service activities for rental and leasing of tangible goods and non-financial intangible assets, see 775
- Intermediation service activities for business support activities (except financial intermediation) n.e.c., see 8240
- Intermediation service activities for courses and tutors, see 8561
- Intermediation service activities for medical, dental and other health services, see 8691
- Intermediation service activities for residential care activities, see 8791
- Intermediation service activities for repair and maintenance of computers, personal and household goods, and motor vehicles and motorcycles, see 9540
- Intermediation service activities for other personal services, see 9640
8220 in other systems
ANZSICAustralia · New Zealand
- 7294 Call Centre Operation exact via ISIC 8220
ATECOItaly
- 82.20 Activities of call centres exact via ISIC 8220
- 82.20.00 Activities of call centres approximate via ISIC 8220
- 82.20.0 Activities of call centres broader via ISIC 8220
CNAE BrazilBrazil
- 82.20-2 Telemarketing activities approximate via ISIC 8220
- 8220-2/00 Telemarketing activities inferred via ISIC 8220
- 8211-3/00 Combined office and administrative support services inferred via ISIC 8220
- 8219-9/99 Preparation of documents and specialized administrative support services not specified elsewhere inferred via ISIC 8220
- 8219-9/01 Photocopies inferred via ISIC 8220
CNAESpain
- 82.20 Call center activities exact via ISIC 8220
HSICHong Kong
- 8220 Activities of call centres exact via ISIC 8220
- 822000 Activities of call centres approximate via ISIC 8220
- 823000 Convention and trade show organising services inferred via ISIC 8220
- 803000 Private detective services inferred via ISIC 8220
- 802000 Security system operation services inferred via ISIC 8220
- 801000 Security guard services inferred via ISIC 8220
ICNEAChina
- 6591 Call center exact via ISIC 8220
ISICUnited Nations (global)
JSICJapan
- 9294 Call center services exact via ISIC 8220
- 9295 Pest control services inferred via ISIC 8220
KSICSouth Korea
- 75991 Activities of call centers and telemarketing services exact via ISIC 8220
- 7599 Other business support service activities n.e.c. broader via ISIC 8220
MSICMalaysia
- 8220 Activities of call centres exact via ISIC 8220
- 82200 Activities of call centres approximate via ISIC 8220
NACEEuropean Union
- 82.20 Activities of call centres exact via ISIC 8220
NAFFrance
- 82.20 Activities of call centre exact via ISIC 8220
- 82.20Y Activities of call centre approximate via ISIC 8220
NAICSUnited States
- 561421 Telephone Answering Services approximate via ISIC 8220
- 561422 Telemarketing Bureaus and Other Contact Centers approximate via ISIC 8220
NAICS CanadaCanada
- 561 Administrative and support services inferred via ISIC 8220
- 53 Real estate and rental and leasing inferred via ISIC 8220
- 56 Administrative and support, waste management and remediation services broader via ISIC 8220
NOGASwitzerland
- 8220 Activities of call centres exact via ISIC 8220
- 822000 Activities of call centres approximate via ISIC 8220
PKDPoland
- 82.20 Call center operations exact via ISIC 8220
- 82.20.Z Call center operations approximate via ISIC 8220
SCIANMexico
- 561421 Telephone booth services approximate via ISIC 8220
- 561422 Telephone call reception and telephone promotion services approximate via ISIC 8220
- 561432 Computer access services inferred via ISIC 8220
- 561490 Other secretarial and similar support services inferred via ISIC 8220
SICUnited States (legacy)
- 7389 Business Services, NEC approximate via ISIC 8220
- 2721 Periodicals inferred via ISIC 8220
- 2711 Newspapers inferred via ISIC 8220
SNISweden
- 82.20 Activities of call centres exact via ISIC 8220
- 82.200 Activities of call centres approximate via ISIC 8220
SSICSingapore
- 8220 Activities of Call Centres exact via ISIC 8220
- 82200 Call centres approximate via ISIC 8220
- 82199 Other specialised office support activities n.e.c. inferred via ISIC 8220
- 82110 Office administrative services on a fee or contract basis inferred via ISIC 8220
- 82304 Exhibition stand contractors inferred via ISIC 8220
- 80100 Private security activities inferred via ISIC 8220
- 82192 Duplicating and photo-copying services inferred via ISIC 8220
- 82305 Concert organisers inferred via ISIC 8220
UK SICUnited Kingdom
- 82.20 Activities of call centres exact via ISIC 8220
WZGermany
- 82.20 Activities of call centres exact via ISIC 8220
- 82.20.0 Activities of call centres approximate via ISIC 8220
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