NACE-BEL 82.200—Activities of call centres

Where 82.200 sits

1. O Administrative and support service activities
2. 82 Office administrative, office support and other business support activities
3. 82.2 Activities of call centres
4. 82.20 Activities of call centres
5. 82.200 Activities of call centres

What 82.200 includes

• The activities of inbound call centers, including the reception of calls from customers by human operators, automatic call dispatch systems, computer-telephone integration, interactive voice response, or similar methods for taking orders, providing product information, handling customer support requests, or handling customer complaints
• The activities of outbound call centers, using similar methods to sell goods or services to potential customers; conducting telephone interviews for market and opinion research on behalf of third parties
• Digital contact centers
• This subclass also includes the activities of:
• Centers that handle customer support requests or complaints through other communication channels

What 82.200 excludes

• Activities of brokers and agents for electricity and natural gas, see 35.40
• Intermediary services for specialized construction services, see 43.60
• Intermediary services for retail trade, see 47.9
• Intermediary services for transportation, see 52.3
• Intermediary services for postal and courier activities, see 53.30
• Intermediary services for accommodation, see 55.40
• Intermediary services for food service activities, see 56.40
• Intermediary services for video game software publishing, see 58.21
• Service activities - Intermediation services for software publishing and downloading, see 58.29
• Intermediation services for telecommunications activities, see 61.20
• Financial and insurance intermediation services, see section L (e.g., the activities of insurance agents and brokers (Class 66.22))
• Intermediation services for real estate activities, see 68.31
• Market research and surveys, and statistical analysis of results, see 73.20
• Patent brokerage (marketing) activities, see 74.91
• Intermediation services for the rental and leasing of tangible and non-financial intangible assets, see 77.5
• Travel agency activities, see 79.11
• Intermediation services for business support services (excluding financial intermediation) n.e.c., see 82.40
• Intermediation services in the field of academic support and tutoring, see 85.61
• Intermediation services for medical, dental, and other health services, see 86.97
• Intermediation services for residential care activities, see 87.91
• Intermediation services for the repair and maintenance of computers, personal and household goods, automobiles, and motorcycles, see 95.40
• Intermediation services for personal services, see 96.40

82.200 in other systems