KBLI 82200—Call Center Activities Group

Where 82200 sits

1. O Administrative and Business Support Activities
2. 82 Administrative Activities, Office Support Activities and Business Support Activities
3. 822 Call Center Activities
4. 8220 Call Center Activities
5. 82200 Call Center Activities Group

What 82200 includes

• This includes:
• Inbound call center activities, including answering calls from clients using human operators or using artificial intelligence, automatic call distribution, computer telephony integration, interactive voice response systems, or similar methods to take orders, provide product information, handle customer assistance requests, or handle customer complaints;
• Outbound call center activities that use similar methods to sell or market goods or services to potential customers, conduct telephone interviews for market research and opinion surveys on a fee or contract basis;
• Web contact center.
• Centers that handle customer assistance requests or handle customer complaints through other communication channels.

What 82200 excludes

• Market research and public opinion polls and statistical analysis, see class 7320;
• Brokerage and agency activities for electric power and natural gas, see group 354;
• Intermediary service activities for specialized construction services, see class 4340;
• Intermediary service activities for retail sales, see class 4790;
• Intermediation service activities for the transport of goods and passengers, see classes 5231, 5232;
• Intermediation service activities for postal and courier activities, see class 5330
• Intermediation service activities for accommodation, see class 5540;
• Intermediation service activities for food and beverage service activities, see class 5640;
• Intermediation service activities for telecommunications activities, see class 6120;
• Financial and insurance intermediation services activities, see category L (for example, class 6622 insurance agent and broker activities);
• Intermediation service activities for real estate activities, see class 6821;
• Patent intermediary services activities (marketing), see class 7491;
• Intermediation service activities for the rental and leasing of tangible goods and non-financial intangible assets, see group 775;
• Intermediation service activities for business support activities (except financial intermediation) not listed elsewhere, see class 8240;
• Intermediary service activities for courses and tutors, see class 8561;
• Intermediation service activities for medical, dental and other health services, see class 8691;
• Intermediary service activities for residential care activities, see class 8791;
• Intermediary service activities for the repair and maintenance of computers, personal and household goods, and motor vehicles and motorcycles, see class 9540;
• Intermediation service activities for other personal services, see class 9640.

82200 in other systems