CNAE Brazil 82.20-2—Telemarketing activities

Where 82.20-2 sits

1. N Administrative activities and complementary services
2. 82 Office services, administrative support and other services provided mainly to businesses
3. 82.2 Telephone service activities
4. 82.20-2 Telemarketing activities

Contains 1 narrower code

• 8220-2/00 Telemarketing activities

What 82.20-2 includes

• Call center activities, including receiving and answering customer calls with human operators and automated call distribution
• Activities based on telephone-computer integration systems
• Interactive voice response systems or similar methods for receiving orders and providing product information
• Telephone support for customer requests or handling of complaints
• Call centers that use methods to sell or promote goods and services to potential customers (telemarketing)
• Telephone call centers for conducting market research, public opinion polls, and similar activities

What 82.20-2 excludes

• Pager communication services (61.20-5)

82.20-2 in other systems