PKD 82.20.Z—Call center operations

Where 82.20.Z sits

1. O Administrative Services and Support Activities
2. 82 Office administration activities and other business support activities
3. 82.2 Call center operations
4. 82.20 Call center operations
5. 82.20.Z Call center operations

What 82.20.Z includes

• Call centers handling incoming calls via operator service personnel or using automated call distribution, integrated computer-telephone systems, interactive voice systems, or similar methods for taking orders, providing product information, providing customer service, or handling complaints.
• Call centers handling outgoing calls, conducting activities related to the sale and promotion of goods or services to customers, conducting telephone surveys for market and opinion research purposes, direct marketing, and address verification on commission.
• Call centers handling customer service or handling complaints via the Internet and other communication channels.

What 82.20.Z excludes

• Activities of electricity and natural gas brokers and agents, see 35.40.Z,
• Intermediation in specialized construction services, see 43.60.Z,
• Intermediation in retail sales, see appropriate subclasses of group 47.9,
• Intermediation in transportation, see appropriate subclasses of group 52.3,
• Intermediation in postal and courier activities, see 53.30.Z,
• Intermediation in accommodation, see 55.40.Z,
• Intermediation in food service activities, see 56.40.Z,
• Intermediation in publishing computer game software, see 58.21.Z,
• Intermediation in publishing and selling downloadable software, see 58.29.Z,
• Intermediation in telecommunications, see 61.20.Z,
• Financial and insurance intermediation, classified in the appropriate subclasses of section L (for example, 66.22.Z Activities of insurance agents and brokers),
• Real estate intermediation, classified in 68.31.Z,
• Market and public opinion research and statistical analysis thereof, classified in 73.20.Z,
• Patent intermediation, classified in 74.91.Z,
• Intermediation in the rental and leasing of tangible and intangible assets, classified in the appropriate subclasses of group 77.5,
• Activities of travel agents, classified in 79.11.Z,
• Intermediation in support of business activities (excluding financial intermediation), not elsewhere classified, classified in 82.40.Z,
• Intermediation in the provision of courses and training, classified in 85.61.Z,
• Intermediation related to related to medical, dental, and other health care activities, classified in 86.97.Z,
• Intermediation in the field of social welfare with accommodation, classified in 87.91.Z,
• Intermediation in the repair and maintenance of computers, personal and household goods, and motor vehicles and motorcycles, classified in 95.40.Z,
• Intermediation in the field of personal services, classified in 96.40.Z.

82.20.Z in other systems