OKVED 2 82.20—Call center activities

Where 82.20 sits

1. N Administrative activities and related additional services
2. 82 Administrative and economic activities, support activities to ensure the functioning of the organization, activities to provide other support services for business
3. 82.2 Call center activities
4. 82.20 Call center activities

What 82.20 includes

• The activities of telephone call centers that process telephone calls from customers using an automatic call forwarding system, computer telephony, or interactive voice communication systems or similar methods for taking orders, providing product information, providing assistance at the customer's request, or handling customer complaints; the activities of outgoing call centers that use similar methods to sell and advertise goods and services to potential customers, study market conditions, or conduct public opinion polls and similar activities for customers

82.20 in other systems