ICNEA 6591—Call center

Where 6591 sits

1. I Information transmission, software and information technology services
2. 65 Software and information technology services
3. 659 Other information technology services
4. 6591 Call center

What 6591 includes

• Refers to a company entrusted by an enterprise or institution to use a call center system and database technology connected to a public telephone network or the Internet to establish an information base through information collection, processing, storage, etc., and provide users with business consultation, information consultation, and data about the enterprise or institution through public communication networks such as fixed networks, mobile networks, or the Internet.According to inquiries and other services.
• Includes the following call center services：
• Telecommunications call services: fixed telecommunications call services, mobile telecommunications call services, customer interaction services;
• Telephone information services: corporate customer service, product sales customer service, information desk (voice communication desk) telephone service, telephone inquiry service, and other telephone information services.

6591 in other systems