NOGA 822000—Activities of call centres

Where 822000 sits

1. O Administrative and Support Service Activities
2. 82 Office administrative, office support and other business support activities
3. 822 Activities of call centres
4. 8220 Activities of call centres
5. 822000 Activities of call centres

What 822000 includes

• This type includes the activities of:
• Inbound call centres, including answering calls from clients by using human operators, automatic call distribution, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or address customer complaints
• Outbound call centres using similar methods to market goods or services to potential customers; conducting telephone interviews for market and opinion research surveys on a contract or fee basis
• Web-based contact centres
• This type also includes the activities of:
• Centres dealing with customer requests for assistance or addressing customer complaints through other communication channels

What 822000 excludes

• Activities of brokers and agents for electric power and natural gas, see 354000
• Intermediation service activities for specialised construction services, see 436000

Index entries for 822000

8 entries from the official NOGA alphabetic index that classify under this code.

• Address verification
• Customer-oriented
• Data collection
• Direct marketing
• Intermediary services
• Reception
• Switchboards
• Telephone waking services

822000 in other systems