PKD 82.20—Call center operations

Where 82.20 sits

1. O Administrative Services and Support Activities
2. 82 Office administration activities and other business support activities
3. 82.2 Call center operations
4. 82.20 Call center operations

Contains 1 narrower code

• 82.20.Z Call center operations

What 82.20 includes

• This class also includes the activities of:
• Centres dealing with customer requests for assistance or addressing customer complaints through other communication channels

What 82.20 excludes

• Activities of brokers and agents for electric power and natural gas, see 35.40
• Intermediation service activities for specialised construction services, see 43.60
• Intermediation service activities for retail sale, see 47.9
• Intermediation service activities for transport, see 52.3
• Intermediation service activities for postal and courier activities, see 53.30
• Intermediation service activities for accommodation, see 55.40
• Intermediation service activities for food and beverage service activities, see 56.40
• Intermediation service activities for video game software publishing, see 58.21
• Intermediation service activities for software publishing and software downloads, see 58.29
• Intermediation service activities for telecommunication activities, see 61.20
• Financial and insurance intermediation service activities, see section L (e.g. activities of insurance agents and brokers (class 66.22))
• Intermediation service activities for real estate activities, see 68.31
• Market research and public opinion polling and statistical analysis thereof, see 73.20
• Patent brokering (marketing) service activities, see 74.91
• Intermediation service activities for the rental and leasing of tangible goods and non-financial intangible assets, see 77.5
• Travel agency activities, see 79.11
• Intermediation service activities for business support activities (except financial intermediation) n.e.c., see 82.40
• Intermediation service activities for courses and tutors, see 85.61
• Intermediation service activities for medical, dental and other health services, see 86.97
• Intermediation service activities for residential care activities, see 87.91
• Intermediation service activities for the repair and maintenance of computers, personal and household goods, motor vehicles and motorcycles, see 95.40
• Intermediation service activities for personal services, see 96.40

82.20 in other systems