TSIC 82200—Customer service call center activities

Where 82200 sits

1. N Administrative and support services activities.
2. 82 Office administration and operational support services, and other business-supporting activities.
3. 822 Customer service call center activities
4. 8220 Customer service call center activities
5. 82200 Customer service call center activities

What 82200 includes

• Call center activities for handling incoming customer calls, such as manual telephone answering systems, automated answering systems, automated call distribution systems, database information services (voice), or similar methods for recording responses, providing product information, processing requests for assistance, or handling customer complaints.
• Call center activities for handling outgoing customer calls, using similar methods to offer products or services, market research or public opinion surveys, and similar customer services.

What 82200 excludes

• Market research and public opinion surveys are classified under activity 73200.

82200 in other systems