CNAE 82.20—Call center activities

Where 82.20 sits

1. O Administrative Activities and Auxiliary Services
2. 82 Office administrative activities and other auxiliary activities for companies
3. 82.2 Call center activities
4. 82.20 Call center activities

What 82.20 includes

• This class also includes the activities of:
• Centres dealing with customer requests for assistance or addressing customer complaints through other communication channels

What 82.20 excludes

• Activities of brokers and agents for electric power and natural gas (see 35.40)
• Intermediation service activities for specialised construction services (see 43.60)
• Intermediation service activities for retail sale (see 47.9)
• Intermediation service activities for transport (see 52.3)
• Intermediation service activities for postal and courier activities (see 53.30)
• Intermediation service activities for accommodation (see 55.40)
• Intermediation service activities for food and beverage service activities (see 56.40)
• Intermediation service activities for video game software publishing (see 58.21)
• Intermediation service activities for software publishing and software downloads (see 58.29)
• Intermediation service activities for telecommunication activities (see 61.20)
• Financial and insurance intermediation service activities (see section L (e.g. activities of insurance agents and brokers (class 66.22)))
• Intermediation service activities for real estate activities (see 68.31)
• Market research and public opinion polling and statistical analysis thereof (see 73.20)
• Patent brokering (marketing) service activities (see 74.91)
• Intermediation service activities for the rental and leasing of tangible goods and non-financial intangible assets (see 77.5)
• Travel agency activities (see 79.11)
• Intermediation service activities for business support activities (except financial intermediation) n.e.c. (see 82.40)
• Intermediation service activities for courses and tutors (see 85.61)
• Intermediation service activities for medical, dental and other health services (see 86.97)
• Intermediation service activities for residential care activities (see 87.91)
• Intermediation service activities for the repair and maintenance of computers, personal and household goods, motor vehicles and motorcycles (see 95.40)
• Intermediation service activities for personal services (see 96.40)

82.20 in other systems