CNAE 82.2—Call center activities

Where 82.2 sits

1. O Administrative Activities and Auxiliary Services
2. 82 Office administrative activities and other auxiliary activities for companies
3. 82.2 Call center activities

Contains 1 narrower code

• 82.20 Call center activities

What 82.2 includes

• This class includes the activities of:
• Inbound call centres, including answering calls from clients by using human operators, automatic call distribution, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or address customer complaints
• Outbound call centres using similar methods to market goods or services to potential customers; conducting telephone interviews for market and opinion research surveys on a contract or fee basis
• Web-based contact centres

82.2 in other systems