MSICGroup
MSIC 822—Activities of call centres
Group · Malaysia Standard Industrial Classification (2025)
Where 822 sits
- O Administrative and Support Service Activities
- 82 Office administrative, office support and other business support activities
- 822 Activities of call centres
Contains 1 narrower code
What 822 includes
- This group includes inbound call centres, including answering calls from clients by using human operators, automatic call distribution, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, dealing with customer requests for assistance or address customer complaints. Activities of outbound call centres using similar methods to market goods or services to potential customers, conducting telephone interviews for market and opinion research surveys on a contract or fee basis.
822 in other systems
ANZSICAustralia · New Zealand
- 729 Other administrative services approximate via ISIC 822
- 7294 Call Centre Operation inferred via ISIC 822
ATECOItaly
- 82.2 Activities of call centres exact via ISIC 822
- 82.20.00 Activities of call centres inferred via ISIC 822
- 82.20 Activities of call centres broader via ISIC 822
- 82.20.0 Activities of call centres broader via ISIC 822
CNAE BrazilBrazil
- 82.2 Telephone service activities exact via ISIC 822
- 8220-2/00 Telemarketing activities inferred via ISIC 822
- 8211-3/00 Combined office and administrative support services inferred via ISIC 822
- 8219-9/99 Preparation of documents and specialized administrative support services not specified elsewhere inferred via ISIC 822
- 8219-9/01 Photocopies inferred via ISIC 822
- 82.20-2 Telemarketing activities broader via ISIC 822
CNAESpain
- 82.2 Call center activities exact via ISIC 822
- 82.20 Call center activities inferred via ISIC 822
HSICHong Kong
- 822 Activities of call centres exact via ISIC 822
- 822000 Activities of call centres approximate via ISIC 822
- 823000 Convention and trade show organising services inferred via ISIC 822
- 803000 Private detective services inferred via ISIC 822
- 802000 Security system operation services inferred via ISIC 822
- 801000 Security guard services inferred via ISIC 822
- 8220 Activities of call centres broader via ISIC 822
ICNEAChina
- 659 Other information technology services approximate via ISIC 822
- 6591 Call center inferred via ISIC 822
ISICUnited Nations (global)
- 822 Activities of call centres exact
- 8220 Activities of call centres inferred via ISIC 822
JSICJapan
- 929 Business services, n.e.c. approximate via ISIC 822
- 9294 Call center services inferred via ISIC 822
- 9295 Pest control services inferred via ISIC 822
KSICSouth Korea
- 759 Other business support services approximate via ISIC 822
- 75991 Activities of call centers and telemarketing services inferred via ISIC 822
- 7599 Other business support service activities n.e.c. broader via ISIC 822
NACEEuropean Union
- 82.2 Activities of call centres exact via ISIC 822
- 82.20 Activities of call centres inferred via ISIC 822
NAFFrance
- 82.2 Activities of call centre exact via ISIC 822
- 82.20Y Activities of call centre inferred via ISIC 822
- 82.20 Activities of call centre broader via ISIC 822
NAICSUnited States
- 5614 Business Support Services approximate via ISIC 822
- 561422 Telemarketing Bureaus and Other Contact Centers inferred via ISIC 822
- 561421 Telephone Answering Services inferred via ISIC 822
- 56144 Collection Agencies inferred via ISIC 822
- 56143 Business Service Centers inferred via ISIC 822
- 56141 Document Preparation Services inferred via ISIC 822
- 56149 Other Business Support Services inferred via ISIC 822
- 56145 Credit Bureaus inferred via ISIC 822
NAICS CanadaCanada
- 561 Administrative and support services inferred via ISIC 822
- 53 Real estate and rental and leasing inferred via ISIC 822
- 56 Administrative and support, waste management and remediation services broader via ISIC 822
NICIndia
- 822 Activities of call centres exact via ISIC 822
- 822000 Activities of call centres inferred via ISIC 822
- 8220 Activities of call centres broader via ISIC 822
NOGASwitzerland
- 822 Activities of call centres exact via ISIC 822
- 822000 Activities of call centres inferred via ISIC 822
- 8220 Activities of call centres broader via ISIC 822
PKDPoland
- 82.2 Call center operations exact via ISIC 822
- 82.20.Z Call center operations inferred via ISIC 822
- 82.20 Call center operations broader via ISIC 822
SCIANMexico
- 5614 Secretarial support services, photocopying, collections, credit investigation and similar services approximate via ISIC 822
- 561422 Telephone call reception and telephone promotion services inferred via ISIC 822
- 561421 Telephone booth services inferred via ISIC 822
- 56144 Collection agencies inferred via ISIC 822
- 56141 Document preparation services inferred via ISIC 822
- 56145 Financial solvency investigation firms inferred via ISIC 822
- 561432 Computer access services inferred via ISIC 822
- 561490 Other secretarial and similar support services inferred via ISIC 822
SICUnited States (legacy)
- 738 Miscellaneous Business Services approximate via ISIC 822
- 7389 Business Services, NEC inferred via ISIC 822
- 2721 Periodicals inferred via ISIC 822
- 2711 Newspapers inferred via ISIC 822
SNISweden
- 82.2 Activities of call centres exact via ISIC 822
- 82.200 Activities of call centres inferred via ISIC 822
- 82.20 Activities of call centres broader via ISIC 822
SSICSingapore
- 822 Activities of call centres exact via ISIC 822
- 82200 Call centres approximate via ISIC 822
- 82199 Other specialised office support activities n.e.c. inferred via ISIC 822
- 82110 Office administrative services on a fee or contract basis inferred via ISIC 822
- 82304 Exhibition stand contractors inferred via ISIC 822
- 80100 Private security activities inferred via ISIC 822
- 82192 Duplicating and photo-copying services inferred via ISIC 822
- 82305 Concert organisers inferred via ISIC 822
UK SICUnited Kingdom
- 82.2 Activities of call centres exact via ISIC 822
- 82.20 Activities of call centres inferred via ISIC 822
- 87.20 Residential care activities for persons living with or having a diagnosis of a learning disability, mental illness or substance abuse inferred via ISIC 822
WZGermany
- 82.2 Activities of call centres exact via ISIC 822
- 82.20.0 Activities of call centres inferred via ISIC 822
- 82.20 Activities of call centres broader via ISIC 822
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