SSICSub-class
SSIC 82200—Call centres
Sub-class · Singapore Standard Industrial Classification (2025)
Where 82200 sits
What 82200 includes
- Activities of inbound call centres, such as: - answering calls from clients by using human operators - automatic call distribution, computer telephone integration, interactive voice response systems or similar methods to receive orders - providing product information, deal with customer requests for assistance or address customer complaints - web contact centres
- Activities of outbound call centres such as: - selling of market goods or services to potential customers - undertaking market research or public opinion polling and/or similar activities for clients
What 82200 excludes
- Market research and public opinion polling, see 73200
82200 in other systems
ANZSICAustralia · New Zealand
- 7294 Call Centre Operation contained via ISIC 8220
- 729 Other administrative services broader via ISIC 822
ATECOItaly
- 82.20.00 Activities of call centres approximate via ISIC 8220
- 82.2 Activities of call centres broader via ISIC 822
- 82.20 Activities of call centres broader via ISIC 8220
- 82.20.0 Activities of call centres broader via ISIC 8220
CNAE BrazilBrazil
- 82.20-2 Telemarketing activities approximate via ISIC 8220
- 8220-2/00 Telemarketing activities inferred via ISIC 822
- 8219-9/01 Photocopies inferred via ISIC 822
- 8211-3/00 Combined office and administrative support services inferred via ISIC 822
- 8219-9/99 Preparation of documents and specialized administrative support services not specified elsewhere inferred via ISIC 822
- 82.2 Telephone service activities broader via ISIC 822
CNAESpain
- 82.20 Call center activities contained via ISIC 8220
- 82.2 Call center activities broader via ISIC 822
HSICHong Kong
- 822000 Activities of call centres approximate via ISIC 8220
- 823000 Convention and trade show organising services inferred via ISIC 822
- 801000 Security guard services inferred via ISIC 8220
- 803000 Private detective services inferred via ISIC 8220
- 802000 Security system operation services inferred via ISIC 8220
- 8220 Activities of call centres broader via ISIC 8220
- 822 Activities of call centres broader via ISIC 822
ICNEAChina
- 6591 Call center contained via ISIC 8220
- 659 Other information technology services broader via ISIC 822
ISICUnited Nations (global)
- 8220 Activities of call centres contained
- 822 Activities of call centres broader
JSICJapan
- 9294 Call center services contained via ISIC 8220
- 9295 Pest control services inferred via ISIC 822
- 929 Business services, n.e.c. broader via ISIC 822
KSICSouth Korea
- 75991 Activities of call centers and telemarketing services contained via ISIC 8220
- 7599 Other business support service activities n.e.c. broader via ISIC 8220
- 759 Other business support services broader via ISIC 822
MSICMalaysia
- 82200 Activities of call centres approximate via ISIC 8220
- 822 Activities of call centres broader via ISIC 822
- 8220 Activities of call centres broader via ISIC 8220
NACEEuropean Union
- 82.20 Activities of call centres contained via ISIC 8220
- 82.2 Activities of call centres broader via ISIC 822
NAFFrance
- 82.20Y Activities of call centre approximate via ISIC 8220
- 82.2 Activities of call centre broader via ISIC 822
- 82.20 Activities of call centre broader via ISIC 8220
NAICSUnited States
- 561422 Telemarketing Bureaus and Other Contact Centers approximate via ISIC 8220
- 561421 Telephone Answering Services approximate via ISIC 8220
- 56143 Business Service Centers inferred via ISIC 8220
- 56144 Collection Agencies inferred via ISIC 8220
- 56141 Document Preparation Services inferred via ISIC 8220
- 56145 Credit Bureaus inferred via ISIC 8220
- 56149 Other Business Support Services inferred via ISIC 822
- 5614 Business Support Services broader via ISIC 822
NAICS CanadaCanada
- 53 Real estate and rental and leasing inferred via ISIC 822
- 561 Administrative and support services inferred via ISIC 8220
- 56 Administrative and support, waste management and remediation services broader via ISIC 8220
NICIndia
- 822000 Activities of call centres approximate via ISIC 8220
- 8220 Activities of call centres broader via ISIC 8220
- 822 Activities of call centres broader via ISIC 822
NOGASwitzerland
- 822000 Activities of call centres approximate via ISIC 8220
- 822 Activities of call centres broader via ISIC 822
- 8220 Activities of call centres broader via ISIC 8220
PKDPoland
- 82.20.Z Call center operations approximate via ISIC 8220
- 82.2 Call center operations broader via ISIC 822
- 82.20 Call center operations broader via ISIC 8220
SCIANMexico
- 561422 Telephone call reception and telephone promotion services approximate via ISIC 8220
- 561421 Telephone booth services approximate via ISIC 8220
- 56144 Collection agencies inferred via ISIC 822
- 56141 Document preparation services inferred via ISIC 822
- 56145 Financial solvency investigation firms inferred via ISIC 8220
- 561432 Computer access services inferred via ISIC 822
- 561490 Other secretarial and similar support services inferred via ISIC 822
- 5614 Secretarial support services, photocopying, collections, credit investigation and similar services broader via ISIC 822
SICUnited States (legacy)
- 7389 Business Services, NEC approximate via ISIC 8220
- 2721 Periodicals inferred via ISIC 822
- 2711 Newspapers inferred via ISIC 8220
- 738 Miscellaneous Business Services broader via ISIC 822
SNISweden
- 82.200 Activities of call centres approximate via ISIC 8220
- 82.2 Activities of call centres broader via ISIC 822
- 82.20 Activities of call centres broader via ISIC 8220
UK SICUnited Kingdom
- 82.20 Activities of call centres contained via ISIC 8220
- 82.2 Activities of call centres broader via ISIC 822
WZGermany
- 82.20.0 Activities of call centres approximate via ISIC 8220
- 82.2 Activities of call centres broader via ISIC 822
- 82.20 Activities of call centres broader via ISIC 8220
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