SSIC 82200—Call centres

Where 82200 sits

1. O Administrative and support service activities
2. 82 Office administrative, office support and other business support activities
3. 822 Activities of call centres
4. 8220 Activities of Call Centres
5. 82200 Call centres

What 82200 includes

• Activities of inbound call centres, such as: - answering calls from clients by using human operators - automatic call distribution, computer telephone integration, interactive voice response systems or similar methods to receive orders - providing product information, deal with customer requests for assistance or address customer complaints - web contact centres
• Activities of outbound call centres such as: - selling of market goods or services to potential customers - undertaking market research or public opinion polling and/or similar activities for clients

What 82200 excludes

• Market research and public opinion polling, see 73200

82200 in other systems