NAF 82.20Y—Activities of call centre

Where 82.20Y sits

1. O Service activities administrative and support
2. 82 Activities of office service, administrative support and other business support
3. 82.2 Activities of call centre
4. 82.20 Activities of call centre
5. 82.20Y Activities of call centre

What 82.20Y includes

• Activities of the centres of incoming calls, including the response to the calls of the customers using human operators, automatic distribution of calls, telephony integration computer systems, interactive voice response, or similar methods to receive orders, provide product information, deal with requests for assistance or claims of customers
• The activities of outbound call centers that use similar methods to market goods or services to potential customers, by conducting telephone interviews for market research and opinion polling for the account of a third party
• The activities of contact centers based on the Web
• Activities of the centers that deal with requests for assistance or claims of customers through other channels of communication

What 82.20Y excludes

• The activities of brokers and agents for electrical energy and natural gas, see 35.40Y
• The activities of intermediation service for specialty services, construction, see 43.60Y
• The activities of intermediation service for retail sale, see group 47.9
• The activities of intermediation service for the carriage, see group 52.3
• The activities of intermediation service for the activities of the post and mail, see 53.30Y
• The activities of intermediation service for accommodation, see 55.40Y
• The activities of intermediation service restoration, see 56.40Y
• The activities of intermediation service for the software publishing of video games, see 58.21Y
• The activities of intermediation service for the editing and uploading of software, see 58.29Y
• The activities of intermediation service to the telecommunications activities, see 61.20Y
• Service activities related to financial intermediation and insurance, see section L (for example, activities of insurance agents, brokers (sub-class 66.22 Y))
• The activities of intermediation service to the real estate business, see 68.31Y
• Market research and public opinion polls, as well as their statistical analysis, see 73.20Y
• The activities of brokerage services patent office (marketing), see 74.91Y
• The activities of intermediation service rental and leasing of tangible property and assets non-financial intangible, see group 77.5
• Activities of travel agencies, see 79.11Y
• The activities of intermediation service for activities that support the business (except financial intermediation) n. C. A., see 82.40Y
• The activities of intermediation service for the courses and tutoring, see 85.61Y
• Intermediation activities for the medical services, dental and other health services, see 86.97Y
• The activities of intermediation service for the activities of residential care, see 87.91Y
• The activities of intermediation service repair and maintenance of computers, goods personal and household motor vehicles and motorcycles, see 95.40Y
• The activities of intermediation service for personal services, see 96.40Y

82.20Y in other systems