MSIC 8220—Activities of call centres

Where 8220 sits

1. O Administrative and Support Service Activities
2. 82 Office administrative, office support and other business support activities
3. 822 Activities of call centres
4. 8220 Activities of call centres

Contains 1 narrower code

• 82200 Activities of call centres

What 8220 includes

• Inbound call centres, including answering calls from clients by using human operators, automatic call distribution, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, dealing with customer requests for assistance or address customer complaints
• Outbound call centres using similar methods to sell or market goods or services to potential customers, conducting telephone interviews for market and opinion research surveys on a contract or fee basis
• Web contact centres
• Centres dealing with customer requests for assistance or address customer complaints through other communication channels

What 8220 excludes

• Inbound call centres, including answering calls from clients by using human operators, automatic call distribution, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, dealing with customer requests for assistance or address customer complaints
• Outbound call centres using similar methods to sell or market goods or services to potential customers, conducting telephone interviews for market and opinion research surveys on a contract or fee basis
• Web contact centres
• Centres dealing with customer requests for assistance or address customer complaints through other communication channels

8220 in other systems